Connect email to the same customer history as messaging
Email remains essential for detailed proposals, documents and formal service conversations. QualiBot brings threaded email into the same workspace as faster messaging channels so agents can see the relationship, not another isolated inbox.
Forwarding, IMAP, SMTP, Google mailbox and Microsoft mailbox connections are today's supported configurations.
The same customer profile carries context from any earlier chat or social conversation.
Threaded email, without the isolated inbox
Where email earns its place
From an inbound email to a managed case
Connect a mailbox
Forwarding, IMAP, SMTP or a Google or Microsoft mailbox connection brings inbound email into QualiBot.
Threads join the shared inbox
Email conversations sit alongside WhatsApp, website chat and every other connected channel.
Brain assists where configured
Brain can help draft or qualify a response using approved knowledge.
Agents reply with full context
Assignment, notes and status keep ownership clear on every thread.
The relationship stays connected
The same customer profile carries context from any earlier chat or social conversation.
Email is part of the omnichannel conversation layer, connected to the same customer profile, Brain and CRM workflows as messaging channels, rather than a separate marketing-email suite.
Email shares the same Brain, automation and reporting layer as every other connected channel.
What to know before you connect
Is Email QualiBot's only channel?
No. Email is one of several equally supported channels. The same Brain, shared inbox, automation and reporting also work across WhatsApp, Instagram, website chat, Telegram, SMS, LINE, email and other connected channels.
Can Email conversations be assigned or routed automatically?
Yes. Email conversations can be assigned manually, through round-robin or capacity-based distribution, or by automation rules based on inbox, language, priority, labels or attributes, the same as any other connected channel.
Can we reply from our own domain?
Yes. Custom reply address and domain options are available as part of the mailbox configuration.
Can an email case continue on another channel?
Yes, when the customer can be matched through available identifiers or an approved merge process.
Give email the same operation as your other channels
Tell us which mailbox your team works from today. We will map the connection, Brain workflow and handoff.