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QualiBot
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The QualiBot platform

One operating layer for every customer conversation

QualiBot is a customer conversation management platform that connects supported customer channels, Brain AI agents, team operations, approved knowledge, external business tools and management reporting.

It does not need to replace every system you already use. It coordinates those systems around one continuous customer conversation.

Instead of five disconnected tools
Channel silosOne customer record, one workspace
A chatbot beside the CRMBrain uses approved tools directly
Manual routingTeams, round-robin and capacity rules
Invisible AIAgent sessions, citations, tool activity
What it replaces

Replace the gaps between your tools

Most customer operations are assembled from disconnected pieces — and the gaps between them are where conversations are lost.

A WhatsApp inboxSocial accountsA support emailA website widgetA CRMSpreadsheetsAutomation toolsPersonal phonesA chatbot that never touches your systems of record
Architecture

The platform in five layers

Each layer is independent. Nothing forces you to adopt all five at once.

01 · CUSTOMER CHANNELS
WhatsAppInstagram and MessengerTelegramWeb, email and SMSAPI channels
02 · CONVERSATION LAYER
InboxContactsMessages and filesAssignment and teamsHuman collaboration
03 · BRAIN AND AUTOMATION
Assistants and scenariosKnowledge retrievalTool callingRules and macrosHuman handoff
04 · EXTERNAL SYSTEMS
InventoryExternal CRMOrders, booking and APIsMCP and HTTP tools
05 · MANAGEMENT LAYER
ReportsCSATAudit logsAgent sessions
HUMAN OPERATIONS
Agents and teamsSLA and capacityNotes and macrosSupported calling

Conversation layer

Contacts and channel identitiesConversation statuses and prioritiesAgent, team and AI-bot assignmentPrivate notes, mentions and participantsAttachments and reply-to-messageCanned responses and macrosSnooze, auto-resolve and reopenSaved filters, bulk actions and search

Intelligence layer

Multiple assistants per accountOne assistant assigned to an inbox at a timeInstructions, guardrails and scenario agentsCurrent-conversation contextSelected contact attributesMulti-tool and multi-step executionFAQ knowledge from PDFs and crawled sitesInline citations, handoff and Agent Copilot

Action layer

QualiBot can connect to external business actions through MCP connectors over Streamable HTTP, custom GET and POST tools, APIs and webhooks, custom API channels, external middleware and native LeadSquared push.

An action becomes available as soon as the external system and connector expose it.

Human operations

Manual, round-robin and capacity-aware assignment, team membership and inbox permissions, SLA policies, business hours, private notes, macros, supported agent calling and configured notifications.

Management layer

Operational reporting your managers can act on

Reports support date and operational filters, CSV export and conversation drill-down.

OverviewConversationsAgentsTeamsInboxesLabelsSLACSATBot activityBrain overview
QualiBot analytics overview dashboard
Reports overview
QualiBot conversation reports
Conversation reports
On the roadmap
Revenue attributionCampaign analyticsA custom-dashboard builderScheduled report delivery

Knowledge reporting lives on its own track: multi-portal help centers with custom domains, categories, translations, SEO fields and full-text or embedding search. Brain knowledge is configured through uploaded PDFs, crawled sources and approved FAQ responses.

Fit

Clear fit creates better implementations

QualiBot is an ideal fit when

01

Customers contact the business across several channels

02

Response time affects sales, service or trust

03

Conversations require business context

04

The team needs both AI and human collaboration

05

Customer information must reach an external system

06

Managers need queue, team, SLA and resolution visibility

07

The organization needs deployment and access control

When to talk to us first

You're early — talk to us as your channel volume grows
You use one simple channel today and may add more later
Your conversations are scripted for now and evolving
You don't need external data yet, and want a platform that can grow with you
One person handles customer communication today and you want it to scale well
Platform FAQ

The questions that decide the architecture

Does QualiBot replace our CRM?

QualiBot runs the conversation layer — contacts, companies, labels, notes and custom attributes — and connects to your external CRM for deals and pipelines, so every conversation flows straight into the system your team already runs on.

Can we create several Brain assistants?

Yes. An account can create multiple Brain assistants. Each inbox can be linked to one assistant at a time.

Can different assistants have different models?

Model selection is currently configured at the account and feature level, giving every assistant the same underlying model.

Does Brain remember previous conversations?

Brain works with the current conversation and selected contact attributes. Human agents can view a contact’s previous conversations in the inbox for full context.

Can QualiBot run without Brain?

Yes. The inbox, contacts, automation, campaigns, help center, reporting and collaboration functions can operate without an AI assistant assigned to an inbox.

Next step

Map your customer conversation operation in one session

Show us your channels, teams, qualification process, data sources and handoff rules. We will demonstrate how they can work together in QualiBot.