Every channel. One customer history. One operating workspace.
QualiBot connects customer conversations from Instagram, WhatsApp, website live chat, Telegram, SMS, LINE, email and other supported channels to one shared inbox, one customer profile, Brain AI agents, automation, CRM context and human teams.
Customers can change channels without forcing your team to restart the relationship.
Every primary channel carries equal visual weight. No channel is the product.
Four families, one conversation layer
Handle direct messages and supported interactions, capture campaign context, qualify inquiries and route conversations to the appropriate team.
Manage WhatsApp Business conversations, approved templates, media, campaigns and calling where supported by the connected provider.
Explore WhatsApp Business →Telegram
Connect bot-based conversations to the shared inbox, Brain, routing and customer workflows.
LINE
Support customer conversations and workflows for markets and audiences where LINE is a preferred communication channel.
Website live chat
Embed a branded website messenger with greeting messages, pre-chat forms, business hours, file sharing, identity verification and conversation continuity.
Manage threaded email conversations, attachments, reply continuity and customer context alongside real-time messaging channels.
SMS
Send and receive concise notifications, reminders, confirmations and supported two-way customer messages.
Voice
Connect supported voice and calling workflows for customer inquiries, qualification, booking and human transfer.
QualiBot can also support Facebook Messenger, TikTok messaging, API-based custom channels and other configured channel providers. Availability and feature depth depend on the selected provider, API permissions, geography and production configuration.
One customer, even when the channel changes
A prospect may discover the business through Instagram, ask detailed questions on the website, receive documents by email and later continue through WhatsApp or LINE.
Identity unification is implemented carefully: automatic matching can use verified identifiers and configurable rules, with manual merge and review available whenever confidence is insufficient.
Instagram captures campaign source and initial intent.
Website chat collects detailed requirements and files.
SMS sends a time-sensitive appointment reminder.
Email delivers a detailed proposal or brochure.
WhatsApp, Telegram or LINE continues the two-way conversation.
The shared CRM and conversation timeline record the complete journey.
What the setup screen always shows
Each channel earns its own page, or it does not get one
No thin pages repeating the same copy. Each explains supported message types, setup and handoff design.
What varies, and what does not
Is QualiBot a WhatsApp-only platform?
No. WhatsApp is one supported channel. QualiBot is designed to connect Instagram, WhatsApp, website live chat, Telegram, SMS, LINE, email and other supported channels to one customer conversation operation.
Can a customer continue on another channel?
Yes, when the customer can be matched through available identifiers or an approved merge process. The goal is to preserve context without making unsafe assumptions about identity.
Do all channels support the same features?
No. Message types, templates, buttons, media, read receipts, calling, campaigns and automation triggers vary by channel and provider.
Can we connect a custom channel?
Yes. API channels, webhooks and custom integrations can be used for approved external messaging sources.
Bring your customer channels into one operation
Show us where conversations begin, how customers move between channels and which systems your team must update. We will map the complete omnichannel journey.