Help customers choose without losing the conversation
Connect product questions, approved catalogue data, support workflows and human sales across WhatsApp and other channels.
Brain can help a customer compare options and check connected stock, then keep the same thread going for order support afterward.
The same thread continues if the customer later asks about order status.
Product questions arrive faster than a team can answer
Discovery, comparison and order questions come in across social media, website chat and messaging — often about the same catalogue, at the same time.
Understand what the customer is looking for
Product discovery and stated requirements.
Compare relevant options
Brain explains which stated requirements each option matches.
Check connected stock
When a catalogue or inventory connector is in place.
Send files or images
Product photos, spec sheets or other files the connector returns.
Look up order status
Through a connected order-management system.
Route to the right store or team
By product category, store or specialist availability.
Hand off to a person
For anything beyond approved product and order information.
Six changes in the retail conversation
Guided product discovery
Brain asks clarifying questions and narrows down options from approved catalogue information.
Transparent comparison
Options are compared on stated requirements rather than declared as simply "best."
Store and specialist routing
Route by product category, store location or specialist availability.
Connected stock and order lookup
Connect your catalogue, inventory or order-management system through a custom connector and Brain checks it directly.
File and image delivery
Product photos, spec sheets and other files the connector returns as conversation attachments.
Human handoff for support cases
Brain hands off with the full conversation for anything needing a person, such as refunds or disputes.
Where QualiBot earns its place in retail
From a product question to a handled conversation
The same thread carries a customer from discovery through to order support.
A question arrives
A product question reaches WhatsApp, Instagram, website chat or another connected channel.
Brain narrows the options
Clarifying questions surface the requirements that matter to the customer.
Connected data responds
Where a connector is in place, Brain checks stock or order status directly.
Files are sent when useful
Product photos or spec sheets the connector returns.
A person takes over when needed
Refunds, disputes and anything outside approved product and order information hand off with full context.
QualiBot manages the product-discovery and support conversation. Refunds, order changes, payment and checkout run through approved external tools and identity controls built for the retailer's own commerce platform — QualiBot is not a payment processor.
Every conversation here uses the same Brain, omnichannel inbox and live data connections as the rest of QualiBot.
What to know before you start
Can it check real stock levels?
Yes, when a connected catalogue or inventory system exposes approved stock data through a custom connector.
Can customers check an order status?
Yes, when a connected order-management system exposes that lookup to Brain.
Can it process a refund or payment?
No — those require approved external tools, identity controls and the retailer's own payment processor.
Can it send campaigns to past customers?
Yes, through QualiBot Campaigns, sent to relevant, permitted segments.
Turn product conversations into a managed operation
Bring your catalogue and current support workflow. We will map the discovery flow, connected data and handoff.