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QualiBot
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Information We Collect

Personal information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number, WhatsApp number)
  • Company or organization details
  • Account credentials and authentication information
  • Communication preferences

Automatically collected information

When you access our services, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Log data and analytics information

Conversation and channel data

As part of QualiBot’s AI conversation platform, we process messages and conversations across connected channels — including WhatsApp, Instagram, Telegram, LINE, Messenger, website chat, email, SMS and custom API channels — to provide lead qualification, scheduling, knowledge-based support and CRM integration on your behalf. This includes message content, timestamps and the metadata necessary for service delivery.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain and improve our AI conversation platform
  • Process and qualify leads through automated conversations
  • Schedule appointments and follow-ups on your behalf
  • Integrate with your CRM systems and sync data
  • Send service-related notifications and updates
  • Analyze usage patterns to enhance our platform
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations and enforce our terms

Data Security

We apply technical and organizational measures designed to protect your information, including:

  • Encryption in transit across every connector and platform endpoint
  • Role-based access controls and authentication mechanisms
  • Secure hosting with reputable cloud service providers
  • Data minimization — our systems access only the information needed to deliver the service
  • Team training on data protection and privacy practices
While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service providers: we work with third-party service providers who assist in operating our platform (cloud hosting, analytics, CRM integrations)
  • Business transfers: in the event of a merger, acquisition or sale of assets, your information may be transferred
  • Legal requirements: we may disclose information if required by law or in response to valid legal requests
  • With your consent: we may share information with third parties when you explicitly consent

We do not sell your personal information to third parties.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: request access to the personal information we hold about you
  • Correction: request correction of inaccurate or incomplete information
  • Deletion: request deletion of your personal information
  • Data portability: request a copy of your data in a structured format
  • Opt-out: unsubscribe from marketing communications at any time
  • Objection: object to certain types of data processing

To exercise these rights, contact us at privacy@qualibot.pro.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When information is no longer needed, we securely delete or anonymize it.

Specific retention periods vary based on the type of data and applicable legal requirements, typically ranging from one to seven years for business records and compliance purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We put appropriate safeguards in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.