Resolve the repeatable question and route the exception
QualiBot combines approved FAQ knowledge, a shared inbox and human handoff for customer-support conversations across every supported channel.
Brain answers from approved knowledge and hands off the moment a person is the better fit.
What Brain can support
Approved knowledge, tool lookups and a clean handoff — Brain handles the repeatable question and knows when to route the rest to a person.
Route the moments that need a person
When judgment matters, Brain hands the conversation to your team with the full thread already captured — nothing is guessed on the customer’s behalf.
Your team stays the point of contact for the conversations that need a person, with the context Brain already gathered.
Run support like a team, not a queue
Once a conversation reaches your inbox, the same operational tools apply as everywhere else in QualiBot.
One journey from question to resolution
The same path applies whether the answer comes from Brain or from your team.
The customer asks, on any connected channel
WhatsApp, website chat, email or any other supported channel — the conversation starts in one shared history.
Brain checks approved knowledge and tools
Brain searches the approved FAQ knowledge base and, where a connector is configured, looks up order, account or status information.
Support intent is classified
The conversation is labeled with the kind of request it is, so routing and reporting can act on it.
A covered question gets a direct answer
When the answer is in approved knowledge or a connected tool, Brain replies immediately with images, files or transcribed audio where relevant.
An exception is handed to a person
Complaints, sensitive requests or anything needing judgment route to your team with the full thread already captured.
The team continues in the shared inbox
Agents work the handoff with teams, priority, SLA policies, private notes, canned responses and macros.
Coverage and handoff
Can Brain answer support questions on every channel?
Yes. The same approved knowledge, shared inbox and handoff behavior work across every supported channel, including WhatsApp, website chat and email.
Can Brain look up an order or account status?
Yes, when a connector exposes that lookup as a tool. Brain calls the tool during the conversation and shares the result.
What happens when a question isn’t covered by approved knowledge?
Brain hands the conversation to your team, with the full thread and anything already gathered kept intact.
Can an agent take over mid-conversation?
Yes. An agent can join or take over at any point, and Brain can be reactivated on the same conversation once a person is done.
Build a support journey that knows where it ends
Tell us the repeatable question you answer most often, and where the exception should land.