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WhatsApp Business with QualiBot

Turn WhatsApp from a busy inbox into a managed customer operation

Connect supported WhatsApp Business configurations to QualiBot, give the team one workspace and let Brain handle approved first-response, qualification and tool-based workflows.

Supported configurations
NativeMeta WhatsApp Cloud API · 360dialog · Twilio WhatsApp

Meta Cloud API, 360dialog and Twilio are the native path today. Additional providers are on the roadmap.

Omar HaddadWhatsApp Cloud API

A human agent can take the call from here — Brain hands off the moment a customer wants to talk live.

Onboarding and numbers

Get the number connected, then keep it healthy

Phone-number health, quality rating and messaging-limit information are available for Cloud API configurations.

Template management

QualiBot keeps your approved WhatsApp templates synchronized and ready to send, using the template authoring tools your provider already gives you.

Meta Embedded Signup when enabledManual Cloud API configuration360dialog credential configurationTwilio credential configurationTemplate synchronizationReconfiguration of supported Cloud API channelsManual transfer workflows when enabledMultiple WhatsApp numbers in one accountNumber health, quality rating and messaging limits
Shared team inbox

One number, a whole team behind it

Assign ownership
Use teams and round-robin
Add private notes
Set status and priority
Send files
Use templates, canned responses and macros
View the customer record
Hand conversations between Brain and humans
QualiBot omnichannel conversation inbox
Brain for WhatsApp

What Brain handles before a person is needed

Answer approved questionsAsk qualification questionsSearch FAQ knowledgeCall connected inventory or CRM toolsReceive imagesWork from transcribed audio messagesSend image and PDF attachments returned by MCP toolsHand the conversation to a person

Your team’s WhatsApp calling connects independently; Brain handles chat, messaging, templates and handoffs across every conversation.

Campaigns and attribution

Controlled, one-off outreach built for approval and consent

QualiBot supports one-off WhatsApp Cloud API campaigns when the feature is enabled.

QualiBot WhatsApp campaigns
WhatsApp campaigns

How campaigns work today

Conditional
Select your audience by a contact label
Send a scheduled, one-time campaign to that audience
One-off sends and their delivery details live in the campaign log, separate from standard conversation records
Consent, opt-out and suppression are managed through your team's operational workflow
Each send is a single, controlled message — built for approval and predictability rather than automated sequences or A/B variants

Click-to-WhatsApp context

For supported WhatsApp and Twilio flows, referral information from click-to-WhatsApp activity can be captured in the incoming message payload.

Use it as message-level context alongside your existing attribution and analytics tools.

Consent stays operational

Campaign consent, suppression and opt-out run through your team’s operational workflow today.

WhatsApp Business Calling

Human agents on the call, in the browser

Enterprise deployments can enable WhatsApp Business Calling for supported Meta Cloud API accounts. Availability depends on Meta eligibility, account configuration and regional rollout.

Connect your team’s WhatsApp calling — Brain keeps handling chat, messaging, templates and handoffs.

Incoming human-agent callsOutbound human-agent callsPermission-request workflow where requiredBrowser-based agent call handlingCall recording through the browser workflow
WhatsApp FAQ

Numbers, templates and costs

Can we use an existing number?

Yes, depending on its current provider and Meta configuration. Reauthorization or migration may be required.

Can several teams use several numbers?

Yes. Accounts can configure several WhatsApp inboxes and route them to different teams through automation rules.

Can QualiBot create WhatsApp templates?

QualiBot keeps your provider’s approved templates synchronized and ready to use, including a system-generated CSAT template. Broader template authoring inside QualiBot is on the roadmap.

Can QualiBot show WhatsApp costs?

Meta and provider charges are billed directly by your provider; QualiBot focuses on the conversation and campaign activity that drives them.

Does QualiBot manage opt-outs automatically?

Campaign consent, suppression and opt-out run through your team's operational workflow today.

Next step

Connect WhatsApp to the team, the data and the next action

Bring your number configuration, customer workflow and integration requirements to a focused demonstration.